Problems and Help

I can't find my patterns?
To view the patterns that you have purchased, click on the 'My Makerist' button (in the top right-hand side of the homepage), and at the bottom of...
Mon, 22 May, 2017 at 11:16 AM
I can't download my pattern - the file seems to be broken and I get a error message.
You will see the following error message: 'This XML file does not have any style information associated with it'. This may occur because the ...
Mon, 22 May, 2017 at 11:18 AM
I downloaded the pattern but cannot open or read it?
In order to open patterns or the PDF's of the tutorial, you need a program that opens PDF files; Adobe Acrobat Reader being a reliable example. You c...
Mon, 22 May, 2017 at 11:19 AM
Parts of the pattern/tutorial are missing?
For some patterns, there are two pink buttons for downloading the pattern and tutorial. The first file contains the tutorial (in PDF format); the second ...
Mon, 22 May, 2017 at 11:19 AM
I can't open the ZIP file?
To open a ZIP file, you may need to download an appropriate program. On PCs, this is usually preinstalled and is called WinZip. For Mac's you can downl...
Mon, 22 May, 2017 at 11:20 AM
No PDF or ZIP file included?
Then please just write us a message here, and we'll check this with the designer before getting back to you as quickly as possible!
Mon, 22 May, 2017 at 11:22 AM
Why can't I download free patterns?
To download a free pattern, you must first register on the site. The process is then exactly the same as if you were purchasing an item: click on ‘continue ...
Mon, 22 May, 2017 at 11:23 AM
My free pattern is in the shopping basket but I can't download it?
If the patterns are still in your shopping basket then the purchase process is not yet finished. For technical reasons, you must "buy" the pattern...
Mon, 22 May, 2017 at 11:23 AM
I can't print the pattern because the control square is not correct.
Please do not use a measuring tape to measure the control squares (this will leverage over time and distort the result) - it's better to always measure...
Mon, 22 May, 2017 at 11:24 AM
I can't print the tutorial as the printer is striking?
The pattern designer will have positioned the pattern up close to the edge of the sheet. You must therefore take this into account when choosing your printe...
Mon, 22 May, 2017 at 11:24 AM