Some projects are in TWO documents, usually a PDF and a ZIP file.

Start by logging into your account and going to your "My Makerist" area to find your purchases.

Once on the pattern page:

  • Click on the "Download PDF" button 
  • Click on the "Additional files (ZIP)" button if it is present to make sure you have all the documents. 

If nothing downloads, your browser may be having problems. Please use Google Chrome from a computer and retry the whole process.

If, despite all this, it seems that a file is missing (pattern or tutorials), send us an email as soon as possible, we will contact the creator concerned. 

Don't forget to mention your order number or the name of the pattern concerned.