How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How do I purchase a product from Makerist?
What payment methods can I use on Makerist?
Why must I specify my name and address when placing an order?
Questions About Current Orders
Why can't I download or view my items?
Claims & Returns
I would like make a claim for my goods or order.
Problems And Help With Payments.
My payment was cancelled?
General Questions and Information
Are there any suitable materials for specific courses or patterns?
Problems and Help
Technical Problems/General Information
Can I download Video Courses?
I can't the Pattern for my Video Course
Where can I find my purchased Video Courses?
Why is there a charge for the Video Courses?
Are there only handicraft courses on Makerist?
See all 8 articles
Membership and Registrations
Will it cost me to set up an account?
Can I connect to Makerist on my mobile phone or via tablet?
What are my payment options on the Makerist website?
Changes and Problems
Where can I change my address or email address?
I can no longer connect to my Makerist account?
I forgot my password or entered it incorrectly?
I did not receive a confirmation email after changing my password?
Where can I delete my Makerist account?
Patterns and eBooks
Where can I find my purchased patterns?
Will I receive the pattern and tutorial?
I have a question and/or feedback regarding the content of a pattern. How do I contact the designer?
How do I sell my own patterns on Makerist?
Problems and Help
I can't find my patterns?
I can't download my pattern - the file seems to be broken and I get a error message.
I downloaded the pattern but cannot open or read it?
Parts of the pattern/tutorial are missing?
I can't open the ZIP file?
See all 10 articles
Coupons and Discounts
Makerist Gift Coupons are available for everybody!
How can I redeem a discount code?
How long is a Makerist discount code valid for?
How can I track my shipment?
Who are Makerist's shipping partners?
How long do deliveries take?
Where does Makerist ship to?
Problems And Help With Shipping
I have not received my shipment?
Taxes And Duties
Why do I have to pay tax and duties on my shipment?
Can I have my VAT payment reimbursed?
General Information about the Showcase
How can I upload my creations into the Showcase?
How can I delete my work from the Showcase?