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Knowledge base
Current Announcements
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Orders
General Information
3
How do I purchase a product from Makerist?
What payment methods can I use on Makerist?
Why must I specify my name and address when placing an order?
Questions About Current Orders
1
Why can't I download or view my items?
Problems And Help With Payments.
1
My payment was cancelled?
Patterns and eBooks
General Information
4
Where can I find my purchased patterns?
Will I receive the pattern and tutorial?
I have a question and/or feedback regarding the content of a pattern. How do I contact the designer?
How do I sell my own patterns on Makerist?
Problems and Help
10
I can't find my patterns?
I can't download my pattern - the file seems to be broken and I get a error message.
I downloaded the pattern but cannot open or read it?
Parts of the pattern/tutorial are missing?
I can't open the ZIP file?
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Membership and Registrations
General Information
3
Will it cost me to set up an account?
Can I connect to Makerist on my mobile phone or via tablet?
What are my payment options on the Makerist website?
Changes and Problems
5
Where can I change my address or email address?
I can no longer connect to my Makerist account?
I forgot my password or entered it incorrectly?
I did not receive a confirmation email after changing my password?
Where can I delete my Makerist account?
Coupons and Discounts
Gift Coupons
1
Makerist Gift Coupons are available for everybody!
Discounts
2
How can I redeem a discount code?
How long is a Makerist discount code valid for?
Shipping
General Information
4
How can I track my shipment?
Who are Makerist's shipping partners?
How long do deliveries take?
Where does Makerist ship to?
Problems And Help With Shipping
1
I have not received my shipment?
Taxes And Duties
2
Why do I have to pay tax and duties on my shipment?
Can I have my VAT payment reimbursed?
