Makerist Hilfecenter

Technical Issues 1

• +++ There are no technical issues at the moment. +++

General Information 3

• How do I purchase a product from Makerist?
• What payment methods can I use on Makerist?
• Why must I specify my name and address when placing an order?

Questions About Current Orders 1

• Why can't I download or view my items?

Claims & Returns 1

• I would like make a claim for my goods or order.

Problems And Help With Payments. 1

• My payment was cancelled?

General Questions and Information 1

• Are there any suitable materials for specific courses or patterns?

Problems and Help 0

Technical Problems/General Information 8

• Can I download Video Courses?
• I can't the Pattern for my Video Course
• Where can I find my purchased Video Courses?
• Why is there a charge for the Video Courses?
• Are there only handicraft courses on Makerist?

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General Information 3

• Will it cost me to set up an account?
• Can I connect to Makerist on my mobile phone or via tablet?
• What are my payment options on the Makerist website?

Changes and Problems 5

• Where can I change my address or email address?
• I can no longer connect to my Makerist account?
• I forgot my password or entered it incorrectly?
• I did not receive a confirmation email after changing my password?
• Where can I delete my Makerist account?

General Information 4

• Where can I find my purchased patterns?
• Will I receive the pattern and tutorial?
• I have a question and/or feedback regarding the content of a pattern. How do I contact the designer?
• How do I sell my own patterns on Makerist?

Problems and Help 10

• I can't find my patterns?
• I can't download my pattern - the file seems to be broken and I get a error message.
• I downloaded the pattern but cannot open or read it?
• Parts of the pattern/tutorial are missing?
• I can't open the ZIP file?

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Gift Coupons 1

• Makerist Gift Coupons are available for everybody!

Discounts 2

• How can I redeem a discount code?
• How long is a Makerist discount code valid for?

General Information 4

• How can I track my shipment?
• Who are Makerist's shipping partners?
• How long do deliveries take?
• Where does Makerist ship to?

Problems And Help With Shipping 1

• I have not received my shipment?

Taxes And Duties 2

• Why do I have to pay tax and duties on my shipment?
• Can I have my VAT payment reimbursed?

General Information about the Showcase 2

• How can I upload my creations into the Showcase?
• How can I delete my work from the Showcase?