Helpcenter

NEW LOOK MAKERIST ! 3

• Why does makerist look different now?
• What will change for makerist customers?
• Do makerist and The Creative Club (TCC) belong together?

Was my payment successful ? 1

• Was my payment successful ?

General information about shipping 1

• Where can I get my Makerist material delivered ?

Gift Coupons 1

• Makerist Gift Coupons are available for everybody!

Discounts 2

• How can I redeem a discount code?
• How long is a Makerist discount code valid for?

Download the app 6

• What is MakeristAR ?
• Where can I download the MakeristAR app?
• Is the MakeristAR app free ?
• I don't have an iPhone, but I have an iPad. Can I still use the application?
• I have an old iPhone. From which software version (iOS) is the application available?

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Connect to the app 2

• How do I register or login to the application?
• Why didn't I receive a login email?

Buy an AR pattern 5

• How much is a pattern for the AR app?
• Can I transfer my ebooks already purchased from Makerist to the application?
• Can I transfer any ebook from Makerist to the MakeristAR application?
• Where can I find the AR patterns I bought?
• I don't see any AR patterns in the application. What can I do?

Start transfering the pattern 4

• What is an anchor ?
• Where can I find the anchor ?
• How do I transfer a pattern to my fabric?
• It is not easy during the transfer of the pattern to have only one hand free. What can I do?

Error messages/Improvement requests 4

• When will the application be available for Android?
• An error occurs in the application, the application jams or crashes. What should I do?
• Will I also be able to watch my video courses in the application?
• I have suggestions for improvement. Who can I contact?

A file is missing 6

• I can't download my pattern - the file seems to be broken and I get a error message.
• I downloaded the pattern but cannot open or read it?
• Parts of the pattern/tutorial are missing?
• I can't open the ZIP file?
• No PDF or ZIP file included?

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General Information 3

• Where can I find my purchased patterns?
• Will I receive the pattern and tutorial?
• How do I sell my own patterns on Makerist?